Order Dispatch
Protective Packaging
Insured Transit
Verified Delivery
Your order is carefully prepared and dispatched within 48 hours from our Ambala facility via insured courier partners.
Heavy brass and ceramic items receive multi-layer protective packaging, including custom crating for maximum safety.
All shipments are fully insured against damage or loss during transit, with real-time tracking provided for your peace of mind.
Your handcrafted items are delivered securely to your doorstep. We ensure verification upon receipt to confirm safe arrival.
Hassle-Free Returns
We stand by the quality and craftsmanship of every piece. If an item arrives damaged due to transit or exhibits material defects, you have 7 days from delivery to initiate a return. Our dedicated team will guide you through the process, ensuring a smooth and transparent experience.
Upon receiving your return request, we arrange for a prompt inspection. Once the damage or defect is confirmed, we initiate a full refund or replacement. To facilitate this, please ensure all items are returned in their original packaging and condition.