Operational Guidelines

Dispatch and Return Protocols

Every component shipped from our Dhanbad hub undergoes strict inventory checks. Review our explicit transit, dispatch, and return standards below.

2 PM

Daily dispatch cut-off

7 Days

Return inspection window

100%

Transit insurance

Standard Operating Rules

Transit Timelines and Return Verification

All orders placed before 2 PM IST receive same-day dispatch directly from our Surya Auto Campus hub in Dhanbad. We utilize verified logistics partners to ensure complete tracking and full transit insurance coverage on every shipment, minimizing transit delays across India. Standard delivery typically ranges from 2 to 5 business days depending on destination logistics.

We maintain a straightforward 7-day return window for uninstalled components in their original manufacturer packaging. Returned items undergo technical inspection at our Dhanbad facility to verify part integrity before refund approval. Installed, modified, or unsealed electrical parts are strictly non-returnable to maintain absolute quality standards.